Navigations for Hospitality Human Resource Management Research: Observing the Keywords, Factors, Topics under the COVID-19 Pandemic
Abstract
:1. Introduction
2. Literature Review
2.1. Hospitality Industry and Crisis
2.2. Hospitality HRM
2.3. Grounded Theory and NVivo
3. Methodology
3.1. Software Selection
3.2. Procedure
4. Results
4.1. Overview of Publications
4.2. Keywords and Co-Occurrence Analysis
4.3. Coding Process
4.4. Conceptual Network
4.4.1. Theme 1: Input: Environmental Factors
4.4.2. Theme 2: Input: Industrial Factors
4.4.3. Theme 3: Progress: HRM Practice
4.4.4. Theme 4: Outcome: Influence on the Employee
4.4.5. Theme 5: Outcome: Influence on the Organization
4.4.6. Theme 6: External Outcome: Service, Customer, Technology
4.4.7. Theme 7: Methodology
5. Agenda for Hospitality HRM
6. Conclusions
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Conflicts of Interest
Appendix A
Authors | Y. | Title | Journal | |
---|---|---|---|---|
1 | Khawaja, Kausar Fiaz; Sarfraz, Muddassar; Rashid, Misbah; Rashid, Mariam | 2021 | How is COVID-19 pandemic causing employee withdrawal behavior in the hospitality industry? An empirical investigation | Journal of Hospitality and Tourism Insights |
2 | Park, Eunhye; Kim, Woo-Hyuk; Kim, Sung-Bum | 2020 | Tracking tourism and hospitality employees’ real-time perceptions and emotions in an online community during the COVID-19 pandemic | Current Issues in Tourism |
3 | Tsui, Pei-Ling | 2021 | Would organizational climate and job stress affect wellness? An empirical study on the hospitality industry in Taiwan during COVID-19. | International Journal of Environmental Research and Public Health |
4 | He, Jie; Mao, Yan; Morrison, Alastair M.; Coca-Stefaniak, J. Andres | 2021 | On being warm and friendly: the effect of socially responsible human resource management on employee fears of the threats of COVID-19 | International Journal of Contemporary Hospitality Management |
5 | Bajrami, Dunja Demirovic; Terzic, Aleksandra; Petrovic, Marko D.; Radovanovic, Milan; Tretiakova, Tatiana N.; Hadoud, Abosa | 2021 | Will we have the same employees in hospitality after all? The impact of COVID-19 on employees’ work attitudes and turnover intentions | International Journal of Hospitality Management |
6 | Tu, Yidong; Li, Diwan; Wang, Hai-Jiang | 2021 | COVID-19-induced layoff, survivors’ COVID-19-related stress and performance in hospitality industry: The moderating role of social support | International Journal of Hospitality Management |
7 | Yan, Jiaqi; Kim, Sunghoon; Zhang, Stephen X.; Foo, Maw-Der; Alvarez-Risco, Aldo; Del-Aguila-Arcentales, Shyla; Yanez, Jaime A. | 2021 | Hospitality workers’ COVID-19 risk perception and depression: A contingent model based on transactional theory of stress model | International Journal of Hospitality Management |
8 | Chadee, Doren; Ren, Shuang; Tang, Guiyao | 2021 | Is digital technology the magic bullet for performing work at home? Lessons learned for post COVID-19 recovery in hospitality management | International Journal of Hospitality Management |
9 | Ruiz-Palomino, Pablo; Yanez-Araque, Benito; Jimenez-Estevez, Pedro; Gutierrez-Broncano, Santiago | 2022 | Can servant leadership prevent hotel employee depression during the COVID-19 pandemic? A mediating and multigroup analysis | Technological Forecasting and Social Change |
10 | Karatepe, Osman M.; Saydam, Mehmet Bahri; Okumus, Fevzi | 2021 | COVID-19, mental health problems, and their detrimental effects on hotel employees’ propensity to be late for work, absenteeism, and life satisfaction | Current Issues in Tourism |
11 | Chen, Chun-Chu (Bamboo); Chen, Ming-Hsiang | 2021 | Well-being and career change intention: COVID-19’s impact on unemployed and furloughed hospitality workers | International Journal of Contemporary Hospitality Management |
12 | Mioch, Dymphie; Kuiper, Sandra; van den Bijllaardt, Wouter; van Jaarsveld, Cornelia H M; Kluytmans, Jan; Lodder, Esther; Wissing, Michel D | 2021 | SARS-CoV-2 antibodies in employees working in non-medical contact-intensive professions in the Netherlands: Baseline data from the prospective Co-study. | Preventive Medicine Reports |
13 | Rezapouraghdam, Hamed; Karatepe, Osman M. | 2020 | Applying health belief model to unveil employees’ workplace COVID-19 protective behaviors: insights for the hospitality industry | International Journal of Mental Health Promotion |
14 | Altinay, Levent; Arici, Hasan Evrim | 2021 | Transformation of the hospitality services marketing structure: a chaos theory perspective | Journal of Services Marketing |
15 | Hu, **; Yin, Zihan | 2021 | Transformational leadership and trust in leadership impacts on employee commitment | Tourism Review |
59 | Yu, Heyao; Lee, Lindsey; Popa, Iuliana; Madera, Juan M. | 2021 | Should I leave this industry? The role of stress and negative emotions in response to an industry negative work event | International Journal of Hospitality Management |
60 | Abdalla, Moh’d Juma; Said, Hamad; Ali, Laiba; Ali, Faizan; Chen, ** countries manage the impact of COVID-19? The case of Lebanese hotels | International Journal of Contemporary Hospitality Management | ||
67 | Salem, Islam Elbayoumi; Elkhwesky, Zakaria; Ramkissoon, Haywantee | 2021 | A content analysis for governments and hotels’ response to COVID-19 pandemic in Egypt | Tourism and Hospitality Research |
68 | Goh, Edmund; Baum, Tom | 2021 | Job perceptions of Generation Z hotel employees towards working in Covid-19 quarantine hotels: the role of meaningful work | International Journal of Contemporary Hospitality Management |
69 | Mejia, Cynthia; Pittman, Rebecca; Beltramo, Jenna M. D.; Horan, Kristin; Grinley, Amanda; Shoss, Mindy K. | 2021 | Stigma and dirty work: In-group and out-group perceptions of essential service workers during COVID-19 | International Journal of Hospitality Management |
70 | Abbas, Muhammad; Malik, Mehwish; Sarwat, Nosheen | 2021 | Consequences of job insecurity for hospitality workers amid COVID-19 pandemic: does social support help? | Journal of Hospitality Marketing and Management |
71 | Kaygin, Erdogan; Topcuoglu, Ethem | 2020 | The effects of COVID-19 pandemic upon tourism: A sample from the city of Kars | Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty |
72 | Brizek, Michael G.; Frash, Robert E.; McLeod, Brumby M.; Patience, Melinda O. | 2021 | Independent restaurant operator perspectives in the wake of the COVID-19 pandemic | International Journal of Hospitality Management |
73 | Rawal, Yashwant Singh; Pal, Sanjeeb; Bagchi, Purnendu; Dani, Rakesh | 2020 | Hygiene and safety: A review of the hotel industry in the era of COVID-19 pandemic | Bioscience Biotechnology Research Communications |
74 | Kearney, N; Hambly, R; Alsharqi, A; Kirby, B | 2021 | Not relevant responses in the era of COVID-19—are we underestimating dermatology life quality index values? | The British Journal of Dermatology |
75 | Gupta, Vikas; Sahu, Garima | 2021 | Reviving the Indian hospitality industry after the COVID-19 pandemic: the role of innovation in training | Worldwide Hospitality and Tourism Themes |
76 | Yorulmaz, Murat; Sevinc, Figen | 2021 | Supervisor support and turnover intentions of yacht captains: the role of work-family conflict and psychological resilience during the COVID-19 pandemic | International Journal of Contemporary Hospitality Management |
77 | Robinson, Richard N. S.; Brenner, Matthew L. | 2021 | Wage theft in professional kitchens: Conned or complicit? | Hospitality and Society |
78 | Rosemberg, Marie-Anne S.; Adams, Mackenzie; Polick, Carri; Li, Wei V.; Dang, Jenny; Tsai, Jenny Hsin-Chun | 2021 | COVID-19 and mental health of food retail, food service, and hospitality workers | Journal of Occupational and Environmental Hygiene |
79 | Robina-Ramirez, Rafael; Medina-Merodio, Jose-Amelio; Moreno-Luna, Libertad; Jimenez-Naranjo, Hector V.; Sanchez-Oro, Marcelo | 2021 | Safety and health measures for COVID-19 transition period in the hotel industry in Spain | International Journal of Environmental Research and Public Health |
80 | Grandey, Alicia A.; Sayre, Gordon M.; French, Kimberly A. | 2021 | A blessing and a curse: Work loss during coronavirus lockdown on short-term health changes via threat and recovery | Journal of Occupational Health Psychology |
81 | Ramkissoon, Haywantee; Mavondo, Felix; Sowamber, Vishnee | 2020 | Corporate social responsibility at LUX* resorts and hotels: satisfaction and loyalty implications for employee and customer social responsibility | Sustainability |
82 | Pathak, Deepti; Joshi, Gaurav | 2021 | impact of psychological capital and life satisfaction on organizational resilience during COVID-19: Indian tourism insights | Current Issues in Tourism |
83 | Li, Minglong; Yin, Dexiang; Qiu, Hailian; Bai, Billy | 2021 | A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations | International Journal of Hospitality Management |
84 | Fuste-Forne, Francesc; Filimon, Nela | 2021 | Using social media to preserve consumers’ awareness on food identity in times of crisis: The case of bakeries | International Journal of Environmental Research and Public Health |
85 | Haarmeyer, David | 2020 | Private equity and the COVID-19 economic downturn: Opportunity for expansion? | Journal of Applied Corporate Finance |
86 | Ponting, Sandra Sun-Ah | 2021 | Responding to organizational identity change: ethnographic insights from multinational hotel subsidiaries | Journal of Hospitality and Tourism Technology |
87 | Acheson, Jean | 2021 | Job turnover and the policy response in the COVID-19 era | Economic and Social Review |
88 | Fitzgerald, Niamh; Uny, Isabelle; Brown, Ashley; Eadie, Douglas; Ford, Allison; Lewsey, Jim; Stead, Martine | 2021 | Managing COVID-19 transmission risks in Bars: An interview and observation study | Journal of Studies on Alcohol and Drugs |
89 | Sharma, Abhinav; Shin, Hakseung; Jesus Santa-Maria, Maria; Luis Nicolau, Juan | 2021 | Hotels’ COVID-19 innovation and performance | Annals of Tourism Research |
90 | Boccia, Mark; Cseh, Maria | 2021 | Full-service restaurants as learning organizations: a multiple-site case study | Learning Organization |
91 | Ferreira, Sandra; Pereira, Olga; Simoes, Claudia | 2021 | Environmental sustainability in the hotel industry: A perspective from eco hotel managers in Portugal | International Journal of Marketing Communication and New Media |
92 | Hong, Semyung | 2021 | The effect of job image and occupational values on the employment preparation Behavior among university students with majors related to aviation tourism | Journal of Tourism Enhancement |
93 | Williams, Colin C.; Kayaoglu, Aysegul | 2020 | COVID-19 and undeclared work: impacts and policy responses in Europe | Service Industries Journal |
94 | de Vries, Klaas; Erumban, Abdul; van Ark, Bart | 2021 | Productivity and the pandemic: short-term disruptions and long-term implications: The impact of the COVID-19 pandemic on productivity dynamics by industry | International Economics and Economic Policy |
95 | Hyoseon, Park; Hany, Kim | 2021 | The relationship between job insecurity and pro-social service behavior of LCC flight attendants, and the effect of job stress and AB personality type | Korean Journal of Hospitality and Tourism |
96 | Irvine, Annie Louise | 2020 | Qualitative evidence on the relationships between precarious employment and mental health in western economies: a sco** review protocol | Open Science Framework |
97 | Mao, Yan; He, Jie; Morrison, Alastair M.; Coca-Stefaniak, J. Andres | 2021 | Effects of tourism CSR on employee psychological capital in the COVID-19 crisis: from the perspective of conservation of resources theory | Current Issues in Tourism |
98 | Aigbedo, Henry | 2021 | Impact of COVID-19 on the hospitality industry: A supply chain resilience perspective | International Journal of Hospitality Management |
99 | Breier, Matthias; Kallmuenzer, Andreas; Clauss, Thomas; Gast, Johanna; Kraus, Sascha; Tiberius, Victor | 2021 | The role of business model innovation in the hospitality industry during the COVID-19 crisis | International Journal of Hospitality Management |
100 | Yu, Jongsik; Seo, Jungwoon; Hyun, Sunghyup Sean | 2021 | Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis | International Journal of Hospitality Management |
101 | Jiang, Yangyang; Wen, Jun | 2020 | Effects of COVID-19 on hotel marketing and management: a perspective article | International Journal of Contemporary Hospitality Management |
102 | Zhai, Huayun; **ao, Mingsheng; Chan, Kam C.; Liu, Qingzhuo | 2020 | Physical proximity, corporate social responsibility, and the impact of negative investor sentiment on stock returns: Evidence from COVID-19 in China | International Review of Finance |
Appendix B
Word | Length | Count | Weighted Percentage | Similar Words | |
---|---|---|---|---|---|
1 | employees | 9 | 433 | 2.02% | employee, employees, employees’ |
2 | covid | 5 | 310 | 1.44% | ‘covid, covid |
3 | hotels | 6 | 239 | 1.11% | hotel, hotels, hotels’ |
4 | hospitality | 11 | 235 | 1.09% | hospitality, hospitals |
5 | working | 7 | 207 | 0.96% | work, worked, working, works |
6 | pandemic | 8 | 193 | 0.90% | pandemic, pandemics |
7 | managers | 8 | 179 | 0.83% | manage, manageable, managed, management, manager, managers, managers’, managing |
8 | effects | 7 | 172 | 0.80% | effect, effective, effectively, effectiveness, effects |
9 | job | 3 | 170 | 0.79% | job, jobs |
10 | industry | 8 | 164 | 0.76% | industrial, industries, industry |
11 | social | 6 | 136 | 0.63% | social, socially |
12 | health | 6 | 134 | 0.62% | health |
13 | impact | 6 | 121 | 0.56% | impact, impacted, impactful, impacting, impacts |
14 | employed | 8 | 120 | 0.56% | employed, employer, employers, employing, employment |
15 | practices | 9 | 118 | 0.55% | practical, practically, practice, practices |
16 | role | 4 | 115 | 0.54% | role, roles |
17 | organizational | 14 | 108 | 0.50% | organizational |
18 | crisis | 6 | 93 | 0.43% | crisis |
19 | tourism | 7 | 88 | 0.41% | tourism |
20 | support | 7 | 88 | 0.41% | support, supported, supportive, supports |
21 | relationship | 12 | 87 | 0.41% | relationship, relationships |
22 | behavior | 8 | 80 | 0.37% | behavior, behavioral, behaviors |
23 | examining | 9 | 79 | 0.37% | examination, examine, examined, examines, examining |
24 | mental | 6 | 78 | 0.36% | mental |
25 | precariousness | 14 | 74 | 0.34% | precari, precarious, precariously, precariousness |
26 | well | 4 | 74 | 0.34% | well, wellness |
27 | service | 7 | 74 | 0.34% | service, services, servicing |
28 | positively | 10 | 74 | 0.34% | posited, position, positionality, positions, positive, positively, posits |
29 | responsibility | 14 | 74 | 0.34% | response, responses, responsibility, responsible |
30 | model | 5 | 73 | 0.34% | model, modeling, modelling, models |
31 | relations | 9 | 73 | 0.34% | relate, related, relates, relating, relation, relational, relations, relative, relatively |
32 | negative | 8 | 71 | 0.33% | negative, negatively, negatives, negativities |
33 | data | 4 | 70 | 0.33% | data |
34 | influence | 9 | 69 | 0.32% | influence, influenced, influences, influencing |
35 | moderation | 10 | 68 | 0.32% | moderate, moderated, moderates, moderating, moderation, moderator |
36 | review | 6 | 67 | 0.31% | review, reviewed, reviewer, reviews |
37 | satisfaction | 12 | 67 | 0.31% | satisfaction |
38 | csr | 3 | 66 | 0.31% | csr |
39 | workers’ | 8 | 66 | 0.31% | worker, workers, workers’ |
40 | mediators | 9 | 65 | 0.30% | mediate, mediated, mediates, mediating, mediation, mediational, mediator, mediators |
41 | analysis | 8 | 64 | 0.30% | analysis |
42 | implications | 12 | 64 | 0.30% | implications |
43 | customer | 8 | 64 | 0.30% | customer, customers, customers’, customized |
44 | approaches | 10 | 63 | 0.29% | approach, approaches |
45 | affect | 6 | 63 | 0.29% | affect, affected, affecting, affective, affects |
46 | psychological | 13 | 62 | 0.29% | psychological, psychologically, psychology |
47 | provide | 7 | 62 | 0.29% | provide, provided, provides, providing |
48 | intentions | 10 | 61 | 0.28% | intent, intention, intentions |
49 | resilience | 10 | 61 | 0.28% | resilience, resiliency, resilient |
50 | significantly | 13 | 60 | 0.28% | significance, significant, significantly |
51 | organization | 12 | 60 | 0.28% | organization, organizations, organized, organizing |
52 | perceived | 9 | 60 | 0.28% | perceive, perceived |
53 | career | 6 | 59 | 0.27% | career, careers, careers’ |
54 | shows | 5 | 58 | 0.27% | show, showed, showing, shows |
55 | insecurity | 10 | 57 | 0.27% | insecure, insecurity |
56 | safety | 6 | 57 | 0.27% | safety |
57 | times | 5 | 57 | 0.27% | time, timely, times |
58 | levels | 6 | 57 | 0.27% | level, levels |
59 | stress | 6 | 57 | 0.27% | stress, stress’, stressful, stressing |
60 | home | 4 | 56 | 0.26% | home |
61 | factors | 7 | 54 | 0.25% | factor, factors |
62 | performed | 9 | 54 | 0.25% | perform, performance, performances, performed, performing |
63 | develops | 8 | 53 | 0.25% | develop, developed, develo**, development, develops |
64 | based | 5 | 52 | 0.24% | base, based |
65 | purposive | 9 | 52 | 0.24% | purpose, purposes, purposive, purposively |
66 | survey | 6 | 50 | 0.23% | survey, surveyed, surveying, surveys |
67 | change | 6 | 50 | 0.23% | change, changed, changes, changing |
68 | risk | 4 | 50 | 0.23% | risk, risks |
69 | theory | 6 | 50 | 0.23% | theories, theory |
70 | perceptions | 11 | 49 | 0.23% | perception, perceptions |
71 | trust | 5 | 47 | 0.22% | trust |
72 | turnover | 8 | 47 | 0.22% | turnover |
73 | resource | 8 | 47 | 0.22% | resource, resources |
74 | structural | 10 | 47 | 0.22% | structural, structure, structured, structures |
75 | business | 8 | 46 | 0.21% | business, businesses, businesses’ |
76 | sector | 6 | 46 | 0.21% | sector, sectoral, sectors |
77 | need | 4 | 46 | 0.21% | need, needed, needs |
78 | including | 9 | 45 | 0.21% | include, included, includes, including |
79 | self | 4 | 44 | 0.20% | self |
80 | aims | 4 | 44 | 0.20% | aim, aimed, aims |
81 | methodology | 11 | 44 | 0.20% | methodological, methodology |
82 | design | 6 | 44 | 0.20% | design, designed |
83 | experiment | 10 | 43 | 0.20% | experience, experiences, experiment |
84 | theoretical | 11 | 40 | 0.19% | theoretical, theoretically |
85 | knowledge | 9 | 40 | 0.19% | knowledge, knowledgeable |
86 | discussion | 10 | 40 | 0.19% | discuss, discussed, discusses, discussion |
87 | 2020 | 4 | 40 | 0.19% | 2020 |
88 | online | 6 | 38 | 0.18% | online |
89 | future | 6 | 38 | 0.18% | future, futures |
90 | new | 3 | 38 | 0.18% | ‘new, new |
91 | human | 5 | 37 | 0.0017 | human, humanized |
92 | addition | 8 | 37 | 0.0017 | addition, additional, additionally |
93 | contributes | 11 | 37 | 0.0017 | contribute, contributed, contributes, contributing, contribution, contributions |
94 | values | 6 | 37 | 0.0017 | value, values |
95 | commitment | 10 | 37 | 0.0017 | commitment, commitments, committed |
96 | family | 6 | 36 | 0.0017 | families, families’, family |
97 | emotional | 9 | 36 | 0.0017 | emotional, emotions |
98 | marketing | 9 | 36 | 0.0017 | market, marketers, marketing, markets |
99 | group | 5 | 36 | 0.0017 | group, groups |
100 | qualitative | 11 | 35 | 0.0016 | qualitative |
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Field: Research Areas | Record Count | % of 102 |
---|---|---|
Hospitality Leisure Sport Tourism | 64 | 62.745 |
Management | 24 | 23.529 |
Environmental Science | 10 | 9.804 |
Green Sustainable Science Technology | 8 | 7.843 |
Environmental Studies | 7 | 6.863 |
Business | 6 | 5.992 |
Public Environment Occupational Health | 5 | 4.902 |
Economics | 3 | 2.941 |
Business Finance | 2 | 1.961 |
Sociology | 2 | 1.961 |
Area Studies | 1 | 0.980 |
Theme: Environmental | Node Count | Example Nodes (Numb. of Points) |
---|---|---|
Environmental factors | 40 | |
COVID-19 | 25 | crisis management (1) crisis preparedness (1) crisis responses (1) extraordinary crisis situation (1) global crisis (2) global health crisis (10) pandemic crisis (10) |
Health | 9 | health crisis (1) additional health (1) health complaints (1) health risk (4) mental health problems (2) |
Risk | 6 | risk perception (1) health risk (2) home risks (1) risk reduction strategies (1) various risks (1) |
Theme: Industrial | Node Count | Example Nodes (Numb. of Points) |
---|---|---|
Industrial factors | 59 | |
Tourism | 10 | domestic tourism (1) food tourism (1) fragile tourism (1) tourism industry (3) tourism organizations (2) tourism sector (1) tourism workforce (1) |
Area | 5 | Canadian lodging industry (1) Indian hospitality industry (1) Taiwanese tourism (1) Chinese hospitality industry (1) Egypt (1) |
Hotel | 18 | boutique hotel (1) chain-managed five-star hotels (5) hotel industry (8) Lebanese hotels (1) multinational hotel corporation experience (1) robot-staffed hotels (1) rural hotels (1) subsidiary hotel properties (1) |
Hospitality | 25 | hospitality industry (12) hospitality sectors (5) hospitality context (2) industry revival (1) large-scale industry transformation (1) private equity industry (1) service industries (1) multinational hospitality companies (2) |
Marketing | 10 | stock markets (1) changing marketing channels (2) competitive market (1) hospitality services marketing structure (4) market adjustment (1) transformative marketing structure (1) |
Theme: HRM Practice | Node Count | Example Nodes (Numb. of Points) |
---|---|---|
HRM practice | 41 | |
Training | 11 | certificate training (1) employee training (1) crisis awareness training (1) confidence-building training (2) contemporary training (1) innovative training (1) talent cultivation training (3) safety coaching (1) |
Support | 12 | community support (2) income support (2) personal support networks (1) psychological support services (1) religious support (1) social support (2) supervisor support (3) |
Management | 16 | crisis management (4) human resource management (11) impression management tactics (1) management safety practices (1) |
Leadership | 2 | leader conscientiousness (1) hotel safety leadership (1) |
Theme: Employee | Node Count | Example Nodes (Numb. of Points) |
---|---|---|
Employee level | 54 | |
Behavior | 26 | employee withdrawal behavior (3) human behavior (1) instilling servant behaviors (1) prompting safety behaviors (1) risk-taking behavior (2) safety performance behaviors (2) work behavior (1) career adaptability (7) employee productivity (5) employee empowerment (2) employee entitlements (1) |
Psychology | 28 | aggregation (1) career change intention (4) turnover intention (10) employee anxiety (1) employee fears (3) employee focus (1) employee loyalty (4) employee wellbeing (2) psychological resilience (1) psychological support services (1) |
Theme: Organization | Node Count | Example Nodes (Numb. of Points) |
---|---|---|
Organizational level | 59 | |
Job | 30 | building job satisfaction (2) job shadows (2) job creation (1) job destruction rates (1) job insecurity (9) job loss (9) job motivation (4) job performance (1) prevented job destruction (1) |
Strategies | 10 | organizational crisis strategies (2) branding strategies (2) corporate narrative strategies (1) different information search strategies (1) innovative strategies (1) recovery strategy development (1) risk reduction strategies (2) |
Resilience | 9 | resilience factors (3) organizational resilience (4) resilience action (2) |
Safety | 4 | organizational safety climate (2) safety procedures (1) safety regulations (1) |
CSR | 1 | social responsibility (1) |
Productivity | 5 | pre-pandemic productivity trend (1) productivity collapse (1) productivity dynamics (2) productivity growth (1) |
Theme: Outcomes | Node Count | Example Nodes (Numb. of Points) |
---|---|---|
Service, customer, technology | 18 | |
Service | 14 | corporate service departments (4) essential service workers (2) personal services sectors (4) |
Customer | 3 | re-visit intention (2) consumption behaviors (1) |
Technology | 1 | service robots (1) |
Theme: Methodology | Node Count | Example Nodes (Numb. of Points) |
---|---|---|
Research methodology | 34 | |
Model | 16 | mediating mechanism (6) moderating mechanism (8) gender moderates (1) double mediators (1) chaos theory perspective (1) event system theories (1) expectancy-valence theory (1) impression management theory (1) learning theories (1) |
Theory | 12 | occupational stigma theory (1) proxemics theory (1) resource allocation theories (1) self-categorization theory (1) social exchange theory (1) stakeholder theory (1) transactional theory (1) |
Level | 6 | depression levels (1) increasing levels (1) individual level (1) industry level (1) social interaction levels (1) team level (1) |
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Wang, J.; Ban, H.-J.; Joung, H.-W.; Kim, H.-S. Navigations for Hospitality Human Resource Management Research: Observing the Keywords, Factors, Topics under the COVID-19 Pandemic. Information 2022, 13, 126. https://doi.org/10.3390/info13030126
Wang J, Ban H-J, Joung H-W, Kim H-S. Navigations for Hospitality Human Resource Management Research: Observing the Keywords, Factors, Topics under the COVID-19 Pandemic. Information. 2022; 13(3):126. https://doi.org/10.3390/info13030126
Chicago/Turabian StyleWang, Jue, Hyun-Jeong Ban, Hyun-Woo Joung, and Hak-Seon Kim. 2022. "Navigations for Hospitality Human Resource Management Research: Observing the Keywords, Factors, Topics under the COVID-19 Pandemic" Information 13, no. 3: 126. https://doi.org/10.3390/info13030126